Other restrictions may apply, but why not ask? For more information please contact Customer Service. The Low-Price Guarantee excludes clearance, closeout, and returned items. dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. We may require some form of verification of the offer and it must be made by an authorized U.S. For example, if Lumens offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. Keep in mind that shipping and handling fees, as well as any applicable sales tax, will be taken into consideration. If you ever find the exact same product advertised for less anywhere, within 30 days of your Lumens purchase, please let us know and we will happily match that price. In addition to our incredible specials and price promotions, Lumens is committed to offering you the lowest possible price on every product we sell, every day of the year. Please call customer service for an estimated cost. We reserve the right to apply refunds in the form of a store credit in certain circumstances.Ĭanadian Orders – orders returned from Canada will have shipping and any applicable taxes and customs duties deducted from the refund. Note that a request to return items totaling more than $5,000 may incur restocking fees. Lumens Annex, Open-Box items or Clearance merchandiseīefore ordering large quantities or special order or custom products we encourage you to ask for as much information as you need, including swatches, finish samples etc.Large quantities of the same product (6 or more).Products that are Made-to-Order, Custom or Special Order to your specifications.Bedding or other linens that have been opened (even if washed).Products that are not in the original condition and packaging.Products that have been installed or assembled.Products that have been clearly identified as non-returnable on the Product Details Page.EXCEPTIONS - We cannot accept returns of: In other words, you are responsible for the return shipping cost of any item you return.Īny expedited shipping charges you paid on the original order are non-refundable. The cost of the return shipping will be deducted from the credit amount. Your refund credit will be issued after the item has been returned and inspected. Simply print, attach to the box and drop off at your local UPS store. Once your return request has been authorized you can download your shipping labels or receive them by email. Locate your order and the line item that you would like to return and follow the instructions. To request a return, click here to find your order. For most products on our website, if you don't like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging). At Lumens, we are committed to our customer satisfaction.
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